Everything was great except the long line at the breakfast buffet restaurant. ”
I understand how big crowd would come with the beginning of summer. But the only instruction by the buffet restaurant only says "wait here to be seated", while the actual situation was the guests need to sign in with the hostess to get on the list to be called. We stood in line for a long while before realizing that was the case, and of course, we needed to wait even longer since we didn't sign in earlier. Another thing was that the life guard did not urge guests to get off the pool after lightning strikes 3 to 4 times the night we went swimming. Most people got up by themselves, like us. There were still a few in the pool afterwards. I would think it's detrimental for the hotel personnel to get everyone off the swimming pool when there's lightning strikes.
Thank you very much for taking your precious time and sharing your experience with us. In regards to the comments about your dining experience, we will certainly review our services for further enhancement. Once again, appreciate your kind feedback and we truly look forward to welcoming you back in the near future.