Great vacation!!!”

As this hotel is located in the heart of cotai, that's why my family do really enjoyed our stay. We have a great room location as we could see the beautiful lights of the city, the dancing fountain can be also seen on it. As what I have requested to have a connecting room with my teen kids, thanks to Jetro and Sheena, the receptionist who make sure that we will be granted the room that we have requested and make sure that our stay will be more enjoyable and memorable. And making my hubby's birthday extra special for sending a slice of cake with a handwritten card. Samuel the bell boy who assisted us to the shortest line during the check in, and lead us to our room. And also to Brent the bellboy, who was very kind to assist us when asking for transportation and sharing us some suggestion where we can go in Macao.

Comfort luxe & great service ”

Family friendly especially we have a 5 month old with us. Everyone's very friendly and attentive - from reception when we checked in to luggage desk. Breakfast is fantastic and so is room service. We brought our boy to the pool and received impeccable attention from the pool staff and guards. We were able to get a cot bed and stroller for our boy during the stay at ease. I would recommend families with young children. Sheraton really makes the vacation a comfortable and relaxing one!

The place was perfect”

The place was perfection, for Filipino travellers you will encounter fellow Filipinos working and they will help you on your check in (should i say we just got lucky) for smooth transaction. The place is packed with so many travellers as well but the place is very beautiful and extravagant on the lobby area as well outside. They offer free shuttle bus ride to any other hotels and airport as well as to ferry terminals. There employees are very courteous and helpful, never be afraid to ask cos they will help you. The room we got was twin sharing as I requested and you can also request for non smoking room since many guests are smokers esp. Chinese. The hotel has passage to venetian hotel so you wont have to go outside the hotel, you can walk through the 2nd floor. Overall I would love to comeback and stay in this hotel again.

Macau trip”

Best view of the Parisian tower, we would like to praise Eurika and Rechell Ann that made this all possible. Great room, clean and big space, they attended to our needs and was fully staffed everywhere. Only negative thing would be the long queue upon check-in took us about an hour and the breakfast queue was long as well. We had to go Lunch time for the Buffet. Overall, this is a hotel with great value of money, location, service and room quality. Will definitely go back.

Excellent Hospitality!”

I've had the best check-in experience of my life when I checked-in at Sheraton Grand Macao, all thanks to Shana who was exceptional! She was very helpful, friendly, and looked like she really loves what she's doing. I checked in very late and was very tired from my Hongkong trip and Shana's warm welcome made a difference. Since she knew that my flight is very late on the next day, she went the extra mile and gave me a comp late check out which really helped! I cannot describe how amazing she was and words can't express how thankful I am. I also got a room with an amazing view of the Macau Eiffel Tower. I highly recommend staying in this hotel. Great facilities, perfect location, excellent staff!

1st Experience of the Sheraton Grand Macao Hotel”

Booked 2 rooms, Hotel's location was perfect! Great and convenient location. We stayed in a Grand Deluxe King room and the king bed is one of the best we ever slept on. Hotel room is huge and clean with amenities. The bed is so spacious and linen is soft to the skin that we were greatly rested.

1st Experience of the Sheraton Grand Macao”

Booked 2 rooms, Hotel's location was perfect! Great and convenient location. We stayed in a Grand Deluxe King room and the king bed is one of the best we ever slept on. Hotel room is huge and clean with amenities. The bed is so spacious and linen is soft to the skin that we were greatly rested.

Nice Room”

Have stayed in this hotel several times. This time we got a high-level room (31/F) which is clean and quiet. Very comfortable stay. Had once (a couple of years ago) been assigned a low level room with window facing some air-conditioning equipment on the flat roof of an adjacent building, and felt low-frequency rumbling noise all the time during our stay, could not sleep well. So must choose high level room.

Filipino staffs are Amazing!”

I forgot the name of two filipino women who helped me during my stay. They were both friendly and very accommodating especially to our request for late check out. They made sure we were put on a view that overlooked the eifel tower. The room also is very spacious, clean, and overall, it was a superb stay! will definitely come back!

超棒”

Amazing staff who are willing to go out of their way to help their guests. Fantastic room, comfortable bed, amazing gym. Not very expensive for the location that they are in. Great view too. I would definitely stay there again if I travel to Macao again with my loved ones.

will definitely come back.”

Joyce, the guest relations officer who assisted our check in process was so pleasant and professional. She answered all my inquiries and was so accommodating. The room was big and the view of the room given to us was amazing. This was the first time I tried Sheraton in Macau as I was always checking in at Holiday Inn because I am a member of IHG. . Since it has been closed, I opted to try Sheraton. And I was convinced that I did make a right choice. I will definitely come back and would recommend the hotel to my friends.

Real treat staying at the Sheraton Cotai ”

The room was very nice. The skyview was great. The bed was fixed in a nice way everyday. And your sevice was amazing. The receptionist, Shana, was very helpful. Mark and Jerry the cleaners was very good at their job.

Stay was very comfortable. ”

Room spacious. Toilet also spacious. Bed was was really comfortable. My dad enjoyed the shower because the water pressure was really good. All of their staff from reception to security was always ready to help and service standard is really good. My short stay was really enjoyable.

Great Location, Friendly Staff, Beautiful Hotel”

This hotel is luxurious. The outdoor pool, fitness facilities, lobby, casino, and shopping center is all connected to the hotel. Upon arrival, Rafi, a custom service employee walked us to our room and helped us with everything entire trip; planning, getting taxis, and answering any questions. Free water bottles, concierge, luggage storage, WiFi, fitness center, etc. Right next to the Eiffel Tower and walking distance to all other casino resorts. Great for people visiting for the first time.

Great hotel, conveniently located on the Cotai strip”

Great hotel, conveniently located on the Cotai strip & very close to the Venetian & Parisian. The rooms are spacious with very comfortable beds. It was a great stay at Sheraton Grand Macau.

Deluxe Suite Twin, 1 Bedroom Larger Suite :- Clean & Very Spacious Room”

Good location, spacious and very clean room (thanks to the chamber maid's hard work during our stay to up keep the room, she even helped spray room freshener when requested). All the staff at the executive lounge are very friendly and professional with good advices on places of interest and entertainment. Thumbs up for this excellent hotel and we will be back. There are 2 toilets in this suite, 1 in the living hall & 1 in the bedroom. A pantry, dining area, living hall and a media room (good sound proof) with a set of sofa bed (queen size) is a plus point. The bedroom is also very spacious with 2 beds (queen size) and a big toilet with a big bathtub and separate shower room.

Best hotel stay ever!”

We stayed here in June 2019. It was probably by far, my best hotel stay ever. We were upgraded to a room with a very picturesque view of Macau (casinos area)! There's a free shuttle from the port to the hotel. The Filipino staff were very friendly and helpful with our needs! Apologies as I already forgot the names.

Lovely Vacation ”

The Sheraton Cotai is a great place to stay. Pros: The staff is friendly. The rooms are large and clean. The staff had a cake waiting for my husband’s birthday. The breakfast is the same every day and that’s not necessarily a bad thing. It’s is connected to several other hotels underground or via a skywalk. There are always taxis around. Cons: The pools are freezing. The whole hotel crammed into the semi-heated jacuzzi. There is no adults only pool. The only place to escape the kids is the casino. Also, the mainlanders will stalk Caucasians to take their photo. Unfortunately, there was no staff around to lodge a complaint. Also, the snacks in the vending machines are expensive. $30 Macau Pataca or $3.75 USD for a can of Coke.

超棒”

As expected, Sheraton was awesome. We got a room with a great view of the Macau Eiffel Tower. Shuttle service and luggage storage was available. We arrived late at night and took the shuttle bus for Cotai Central (was informed last bus leaves at 10:30pm). Rice Empire was available 24hrs for late dinner. Lunch at the Feast was great too. Shuttle bus going downtown is also available in the nearby City of Dreams.

Excellent, will definitely stay there again”

This was my second time staying Sheraton Macau. Location is very strategic, and you can hop on to the shuttle provided at their lobby (can access to Macau city easily with this service). I celebrated my husband birthday this round, and they are so kind and lovely, by providing us a small gifts in our room. This really surprise me, and we feel so happy. Room is huge and so cozy. Highly recommended.