I love everything about this place, their super convenient location, their extremely nice & helpful staff, their room and their food, all are great, but what make me want to come back again and again (and I had) is their staff members. Their attention to details and remembering everything about my preferences even though i come back at different times, it's the experience that make me feel really special and being treated very well. I definitely recommend this place to anyone planning to visit Hanoi. The old quarter is just a short walk from the hotel, where you can find tasty food at amazingly cheap price. If you can't bother to walk out, the hotel's restaurant is great too. They offer variety of choices, Viet and asian food are great, I haven't tried other options on their menu. Trang Tien Plaza is just next door, there is CGV cinema on top level of the plaza which is quite handy. Many bookshops, pharmacies, supermarkets and restaurants are less than 10 mins walk away.
Best location It’s like downtown for Hanoi ”
Hi hotel location is superb
It’s like a cute boutique hotel
Except the rooms are small
Silk Path Boutique is delightful!! I can't say enough good things about this retreat found directly facing the Hoan Kiem Lake!! Starting the moment we stepped out of our taxi with the beaming smiles of the bellboys and concierge, we were made to feel as if we had returned home. We were pleasantly surprised when given a room upgrade with the compliments of the hotel!! My cousin and I actually squealed with delight when we saw our upgraded room since we had initially booked one without windows (a city view). The welcome drink and fruit were a salve to the city's heat. And the staff were eager to please, facilitating our evening itinerary on a very short stay. Finally, everyone remembered our names and chatted with us about our adventures. I recommend this darling hotel with zero reservations. Stay here!! You are in a prime location in adorable accommodations at an extremely reasonable price. Breakfast was included and it was made perfectly to our order. We then had egg coffee in the hotel's patisserie and it was divine!!! I want to give a special commendation to Hai Anh and all the smiling staff who made our 24 hours in Hanoi simply perfect!! Thanks to them we were able to see all the sights in a really short time AND have the best night's sleep ever.
Great lake side hotel”
Enjoyed the stay - the staff were really good with everything. The room was pleasant but not quite as advertised on the Agoda website. Clean, well appointed, reasonable amount of space. I have no complaints and would happily stay there again.
Great boutique hotel at central location”
The hotel is located at the quieter side of Hoan Kiem lake, still close enough to many of the actions
Clean room, full facilities, friendly staffs
Nice rooms, they have really paid attention to details in furnishing the room. Has that classic charm look.
Hotel is facility is tight but they tried to make the most of the lobby and breakfast area. Friendly staff.
Staff was friendly, breakfast good (but you have to order a day ahead and costs extra), hotel and rooms are clean, but I got a standard room on the 3rd floor which was dark and had no windows. it made it really hard to wake up or gauge time outside. location for sightseeing is great. across the south end of Hoan Kiem Lake and a 15-20 minute walk to the old quarter, it's central for tourists. Even with a promotional discount, it was a bit steep for the quality of the room itself.
Nice activities around lake in front of hotel”
Plenty of restaurants and relaxing walk around the lake in front of hotel after work.
Poor customer service.
The hotel tried to cancel our booking and shift us to some other hotel.
Tricky and poor manner.