Everything is just perfect, there is nothing to complain. I will be back for another stay.
Dear Yen Ting
Thank you very much for staying with us. Your encouraging feedback are greatly appreciated. Since our grand opening, we strive for improving and fine tuning our service from every aspect. I will share with my team of your positive comments. I hope to welcome you back again on your Kaohsiung trip.
Edward Pai Director of Rooms
The hotel is very clean and I like the architecture style, but, I don’t feel comfortable since I admit to the reception, they are not hard sale, but, they will ask you to pay more to up grade the room . Actually if l need the better room I can book it in the first place . And their better room is just high floor .
Very warm greetings from Silks Club Kaohsiung!
Thank you very much for sharing your feedback with us. I am disappointed to learn that you did not feel comfortable this stay with us. If you would be kind to tell me how could we improve to meet your expectation, please email me at firstname.lastname@example.org
Furthermore, we feel that providing options for different room types to our guest is our way to ensure every guest can enjoy their stay with us even more. I apologize that this practice offended you. Rest assure, we have remarked on your personal profile, and this issue will not happen again.
Thank you for your attention, and please contact me directly if you have any further inquiry.
Director of Rooms