辦理入住時間從14:00開始， 退房時間至11:00止。視客房供應狀況，您可以在訂房時提出「提前入住」或「延後退房」的需求。若住客在非指定時間辦理入住或退房，可能需支付額外費用。 飯店提供入住前及退房後的行李寄放服務。 前台提供全天候服務。
想自駕的住客也別擔心，Sofitel Queenstown - Hotel & Spa內即設有停車場；若停車場停滿的話，附近也有另一個停車場可供停車。 該住宿設有停車場，停車費每日50 NZD。 您可以選擇代客泊車服務，省去麻煩。 若您想擁有自己的交通工具，隨心所欲暢遊皇后鎮，飯店可以協助安排計程車或租車服務。
Sofitel Queenstown - Hotel & Spa的客房全面禁菸，但可在指定區域吸菸。
皇后鎮索菲特Spa飯店座落於皇后鎮的皇后鎮市中心，是帶給您歡樂假期與放鬆身心的完美住宿選擇。 在這裡，旅客可輕鬆前往市區內各大旅遊、購物、餐飲地點。 從住宿到市內幾個主要地標相當方便，例如肖特弗峽谷秋千, 尼總跳傘, 阿爾塔滑雪板店。
皇后鎮索菲特Spa飯店提供多種多樣的設施，令您在皇后鎮期間的旅程更豐富。 客人可享受住宿的一些服務：24小時送餐服務, 所有房型皆附免費WiFi, 每日客房清潔服務, 壁爐, 代客叫車服務。
共有82間房間可供客人選擇，全部都給人安靜典雅的感覺。 在住宿內可找到熱水浴池, 健身房, 桑拿三溫暖, Spa, 按摩服務等多種精彩的娛樂設施。 入住皇后鎮索菲特Spa飯店是來皇后鎮旅遊的明智選擇之一，飯店氣氛悠閒，遠離喧囂，非常適合放鬆身心。
地理位置佳 去skyline很近 走过去5分钟
Perfect Hotel to rest in”
I stayed 5 nights and loved every minute of it. Bed was so comfortable, very clean. Decent sized bathroom. Staff were so friendly and accommodating. Breakfast was great. Seriously can’t fault this hotel
An awesome place to stay with really good customer service. 😀
Bonjour Marama, Thank you so much for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. It is wonderful to read your very kind review, that you truly enjoyed your time with us and the wonderful service from our ambassadors. We hope to welcome you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive
Enjoyed the stay. Location is great.”
The bar and restuarant were a little non welcoming relaying the seating so most customers can see the entertainment, extend the entertainment hours
Bonjour Vic, Thank you for taking time to review your current visit at Sofitel Queenstown Hotel & Spa. It truly is a pleasure to read that you enjoyed the comfortable rooms as much as the location. We value your honest feedback about the seating and the duration of the live music, Rest assured that myself and the management team have taken your feedback on and we will evaluate the different points. We hope to have the privilege to welcome you back on your next visit to Queenstown. Warm regards, Annabelle Hung Front Office Manager
great stay, beautiful rooms and service! great location, right across from where all the tours depart and around the corner from fergbakery and fergburger!
Dear Mia, We very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope you enjoyed the Fergburger, the world favorite! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Hung Front Office Manager Warmest Regards, Annabelle Hung Front Office Manager
GREAT LOCATION, GREAT STAFF, GREAT RESTAURANT, LOVED OUR TIME HERE!!!
Bonjour MIA, Thank you so much for taking the time to share your lovely review regarding your stay at Sofitel Queenstown Hotel and Spa. It is such a pleasure to read that you loved your experience with us, and a delight to see your comment regarding our Ambassadors. Feedback serves as a great encouragement and an amazing reward to all of our staff, as we are doing our best every day to provide unique moment to our guests. I am also glad that you enjoyed our central location, and that it helped you to explore Queenstown with ease. We will be pleased to welcome you again in the near future, hoping that your next visit will be as pleasant as the previous one, Kind regards, Josef Caron Guest Relations Executive
Gym needs upgrading.
Bonjour Tyler, Thank you very much for taking the time to share your experience at Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive feedback from our guests, as it serves as an encouragement to always maintain our high standards of quality. I take notes of your comment regarding our Gym, and rest assured that I will share it with our management team. We are planning many refurbishment for the next five years, and every opinion's customer counts. I sincerely hope you enjoyed your stay with us, and we will be pleased to welcome you again in the near future, Kind regards,
Great, centrally located hotel”
Staff were extremely helpful, very centrally located especially for the busses to the snow. Rooms were large and very comfortable.
Amazing Staff, Building and Location”
If you have ever stayed at a Sofitel you already know the level of service you are going to enjoy. This is no different with an amazing location, attentive staff, and the location is within a block to the water. A must stay and enjoy the steam and gym. The views if you are lucky enough to have a balcony are stunning. Will be back and signed up as a rewards member while I was there.
Great hotel for luxuarious holiday”
Very central location but not affected by city noise. Room is very clean and spacious. Extraordinary comfy bed with high quality liens. Staff very friendly and helpful in booking day trips and making recommendations of restaurant. Will definitely recommend to friends and come back again!
Really nice 진짜 좋아요”
It was really nice. Clean, nice location and nice staffs.
Best location in Queenstown ”
I've stayed a few times - in particular getting ready for my wedding 3years ago. Could never fault this hotel before but felt things were slipping this time. Just little things that weren't there before. Shortage of teabags each day in the room, tv remote not working, stains on the carpet etc. First world problems but just not what you expect at Sofitel. Housekeeping staff were not as friendly as before - has there been a change of management? Still a lovely hotel and I'll always come back to it.
Staff are lovely and very helpful. Breakfast and room service too expensive so did not use where possible. The food was quite heavy as well. Steam room was too small and difficult to regulate temperature. Rooms were spacious clean and to a high standard and location was excellent.
Good hotel but lack of a view of the lake ”
The hotel is superb. The only disappointment was that it had no view of the lake. There are other hotels which are better situated from that perspective.
Nice hotel in a great location.”
Clean room, pleasant staff, great location.
Last night in Queenstown”
Stayed here for a night before driving to Franz Josef. Really great location and the facilities were great. Parking was valet only, so be wary of that.
Wonderful Queenstown hotel”
Staff were so friendly and helpful. Room was wonderful. Hotel is centrally located near the downtown area - easy walking distance to everything.