太陽城卡薩蒂斯酒店 (The Cascades Hotel at Sun City)
太陽城卡薩蒂斯酒店 (The Cascades Hotel at Sun City)
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Paraplegic客房 - 美容沙龍 太陽城卡薩蒂斯酒店 (The Cascades Hotel at Sun City)
Paraplegic客房 - 美容沙龍
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內部裝潢 太陽城卡薩蒂斯酒店 (The Cascades Hotel at Sun City)
內部裝潢
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游泳池 太陽城卡薩蒂斯酒店 (The Cascades Hotel at Sun City)
游泳池
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游泳池 太陽城卡薩蒂斯酒店 (The Cascades Hotel at Sun City)
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查看地圖&週邊景點 太陽城卡薩蒂斯酒店 (The Cascades Hotel at Sun City)
查看地圖&週邊景點
很讚
位置得分
8.8
【完整相簿】共60張 太陽城卡薩蒂斯酒店 (The Cascades Hotel at Sun City)
【完整相簿】共60張
已從口袋清單刪除
2017

太陽城卡薩蒂斯酒店 (The Cascades Hotel at Sun City)

地點很讚
很讚
得分自 65 篇評鑑看其他旅人的評價
8.0
CP值7.1
市中心距離45.0 Km
位置得分8.8
館內餐廳
  • 機場接送

  • 專用海灘

  • 外幣兌換

  • 房內免費Wi-Fi

客房選擇
8.5
很讚
客房舒適度
Flamingo房 (Flamingo)
Flamingo房 (Flamingo)
...
  • 景觀: 花園
  • 240平方公尺/2583平方英尺
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奢華房 (Luxury)
奢華房 (Luxury)
...
  • 景觀: 花園
  • 44平方公尺/474平方英尺
  • 1張特大床
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奢華套房 (Luxury Suite)
奢華套房 (Luxury Suite)
...
  • 景觀: 花園
  • 66平方公尺/710平方英尺
  • 1張特大床
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高級家庭房 (Superior Family)
高級家庭房 (Superior Family)
...
  • 景觀: 花園
  • 33平方公尺/355平方英尺
  • 1張特大床 和 1張沙發床
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奢華房(兩床) (Luxury Twin)
奢華房(兩床) (Luxury Twin)
...
  • 景觀: 花園
  • 31平方公尺/334平方英尺
  • 2張單人床
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Paraplegic客房 (Paraplegic Room)
Paraplegic客房 (Paraplegic Room)
...
  • 景觀: 花園
  • 33平方公尺/355平方英尺
  • 1張特大床
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高級奢華房 (Superior Luxury)
高級奢華房 (Superior Luxury)
...
  • 景觀: 花園
  • 44平方公尺/474平方英尺
  • 1張特大床
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奢華家庭房 (Luxury Family)
奢華家庭房 (Luxury Family)
...
  • 景觀: 花園
  • 33平方公尺/355平方英尺
  • 1張特大床 和 1張沙發床
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奢華單人房 (Single Luxury)
奢華單人房 (Single Luxury)
...
  • 30平方公尺/323平方英尺
  • 可吸菸
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Single Deluxe Superior
Single Deluxe Superior
...
  • 44平方公尺/474平方英尺
  • 可吸菸
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Agoda評鑑 (65)Booking.com評鑑 (1096)
整體狀況及整潔度8.2
設施與設備7.9
位置8.8
客房舒適度8.5
服務7.7
CP值7.1
最佳訂房攻略,來自旅人真心話| Agoda
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住客語言
English
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简体中文
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房間類型
Paraplegic客房
奢華房(兩床)
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奢華家庭房
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共45篇已驗證評鑑
123
8.3
很讚
qiong(來自中國)
家庭(嬰幼兒隨行)
高級家庭房
入住1晚(2014年11月)
工作人员效率较低”
餐饮,客房,位置
预定的是40平方的房间,但提供入住的是30平方的房间,一而再,再而三进行沟通,再等了三个小时之后,才换到预定的房间,工作人员效率非常低!
評鑑日期:2014年11月24日
感谢您的评论,并选择Cascades Hotel作为您入住Sun City Resort的首选住宿设施。 感谢您提请我注意各种关切点。这些都已经注意到了,我已经与相关管理层讨论了这些问题,他们制定并实施了补救行动计划,以确保我们不会再发生。 作为以服务而自豪的国际品牌的一部分,以及我们所服务的行业的领跑者;已经制定并实施了纠正措施,以消除在不久的将来重新出现的可能性,因为卓越不是成就,而是酒店经营者努力掌握的精神和永无止境的过程。 您的意见将帮助我们解决您提请我们注意的问题,以便我们改进我们的服务。 我们真的很感谢您的业务。
回覆日期2018年3月7日
太陽城卡薩蒂斯酒店
8.3
很讚
qiong(來自中國)
商務旅客
奢華房(兩床)
入住1晚(2014年11月)
环境舒适”
环境舒适,地理位置优越,早餐丰富
入住花费时间较长,工作人员效率较低
評鑑日期:2014年11月24日
感谢您的评论,并选择Cascades Hotel作为您入住Sun City Resort的首选住宿设施。 感谢您提请我注意各种关切点。这些都已经注意到了,我已经与相关管理层讨论了这些问题,他们制定并实施了补救行动计划,以确保我们不会再发生。 作为以服务而自豪的国际品牌的一部分,以及我们所服务的行业的领跑者;已经制定并实施了纠正措施,以消除在不久的将来重新出现的可能性,因为卓越不是成就,而是酒店业者努力掌握的精神和永无止境的过程。 您的意见将帮助我们解决您提请我们注意的问题,以便我们改进我们的服务。 我们真的很感谢您的业务。
回覆日期2018年3月7日
太陽城卡薩蒂斯酒店
8.3
很讚
qiong(來自中國)
商務旅客
Paraplegic客房
入住1晚(2014年11月)
还算不错的体验”
位置优越,花园美好,早餐丰富
在Sun City 中心的位置,环境优美,围绕一个人工的公园,景色别致,可惜住的楼层较低,交通便捷
評鑑日期:2014年11月18日
感谢您留在我们这里。感谢您的反馈!
回覆日期2018年3月7日
太陽城卡薩蒂斯酒店
6.0
Peter(來自英國)
情侶/夫妻
高級奢華房
入住3晚(2018年5月)
Not very good value for the price ”
Hotel very old, swimming pool empty, superior luxury room without terrace
評鑑日期:2018年5月26日
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. Please be advised that we are doing renovations from the 1st of July 2018. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service.
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太陽城卡薩蒂斯酒店
7.2
很好
Timothy(來自愛爾蘭)
情侶/夫妻
高級奢華房
入住1晚(2018年3月)
Nice but dated”
Stayed here after a few nights in Pilansberg game reserve. It was very pleasant, but definitely shades of former glory.
評鑑日期:2018年4月23日
Thanks for staying with us. We appreciate your feedback!
回覆日期2018年5月3日
太陽城卡薩蒂斯酒店
4.8
Goolam(來自南非)
家庭(嬰幼兒隨行)
奢華房(兩床)
入住4晚(2018年3月)
I expected more”
I don't consider this property a five star. I've had the opportunity of travelling many destinations and stayed at many five star hotels, this by far was the most disappointing. breakfast was a nightmare. the so called 'heated pool' wasn't such. staff weren't very helpful neither were they cheerful. there were many muslim families present during my stay, and the hotel didn't bother catering for our dietary needs, very poor effort in the demarkation of food groups. The Cascades have much to learn if they desire recognition in the hospitality industry. I'm not a fussy person nor hard to please, but this vacation was definitely not worth the price. first and last visit to the cascades. wouldn't recommend this property for the discerning guest.
評鑑日期:2018年4月2日
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business and hope you will give us additional opportunities to serve your lodging needs. Kind Regards Asa
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太陽城卡薩蒂斯酒店
7.6
很好
MAJEDI(來自南非)
情侶/夫妻
奢華房(兩床)
入住4晚(2018年1月)
很好”
Elevators need maintenance. Hotel needs upgrade everything looks dated. Breakfast definitely not up to standard. Overall not a 5 Star. Overpriced .
評鑑日期:2018年3月5日
Thank you for the comment and to thank you for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. Please be advised that we will be doing renovations from the 1st of April 2018. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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太陽城卡薩蒂斯酒店
8.8
很讚
Alexei(來自美國)
情侶/夫妻
Paraplegic客房
入住4晚(2018年2月)
The best location in Sun City”
The location of Cascades is the best in this resort city. All the attractions are easily accessed by foot. There are plenty of very reasonably priced places to eat in the nearby Mall (like Nando's for instance). But the breakfast in the hotel is good enough and is served in a nice restaurant with comfortable chairs and big tables with the life piano music in the background. Some of the waiters could have shown more friendliness though. It would have been nice also if this restaurant was opened for lunch and dinner as well, but it is not the case. Generally, it is not clear where to find the food after 22:00. We didn't like the tap water and had to use the bottled water to make tea or coffee in the room. We enjoyed our stay and we were glad we selected this hotel, which seems the best in the area.
評鑑日期:2018年3月3日
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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太陽城卡薩蒂斯酒店
10.0
超棒
Jacqui(來自英國)
情侶/夫妻
奢華房(兩床)
入住2晚(2018年2月)
Nice End”
We stayed in Sun City 3 weeks after travelling across South Africa. Check-in with Philyus was exceptional. The walks around the complex were pleasant and the variety of places to eat brilliant.
評鑑日期:2018年2月28日
Thanks for staying with us. We appreciate your feedback!
回覆日期2018年3月7日
太陽城卡薩蒂斯酒店
8.0
很讚
Ashita(來自南非)
家庭(未成年兒童隨行)
奢華房(兩床)
入住2晚(2017年10月)
很好”
I always look forward to going to Sun City as it is a nice mid-week/weekend get away with loads of fun and adventure. However going back there after four years was somewhat different this time. I found the rooms at the Cascades to be less modern than I expected with a very dated look compared to what was advertised on the web. The entertainment centre had vastly changed to look somewhat like a mall more than an entertainment centre. This really killed my buzz. The pool at the Cascades was green! Which means we could only swim in one small section which was blue. This is not on especially during peak season! The water in my shower was cold in the mornings and only warmed up later on in the day. There is no adequate facility to ensure on going hot water. This was really frustrating. On the plus side the variety of restaurants and the new slides added to the valley of the waves made it a fun day in the sun. Although two slides were out of order. The staff were also very warm and friendly. Overall I would rate this trip a good one but I would think twice about staying at the Cascades again.
評鑑日期:2017年10月28日
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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太陽城卡薩蒂斯酒店
9.6
超棒
Priyanka(來自印度)
情侶/夫妻
奢華房(兩床)
入住1晚(2017年9月)
Grand room!”
Helped us with an early check in despite the hotel being completely booked out. Really helpful staff and great buffet breakfast.
評鑑日期:2017年9月17日
Thanks for staying with us. We appreciate your feedback!
回覆日期2018年3月7日
太陽城卡薩蒂斯酒店
8.8
很讚
badr(來自沙烏地阿拉伯)
家庭(嬰幼兒隨行)
奢華房(兩床)
入住4晚(2017年9月)
很讚”
The Elevator need maintenance
評鑑日期:2017年9月12日
Thanks for staying with us. We appreciate your feedback!
回覆日期2018年3月7日
太陽城卡薩蒂斯酒店
8.0
很讚
Frederick(來自南非)
家庭(嬰幼兒隨行)
奢華房(兩床)
入住5晚(2017年4月)
Terrible check in but not on the part of the lady who checked me in - she tried her utmost to help”
When booking the two rooms I asked for either interleading rooms or rooms next to each other. I even called the Resort as was assured we had rooms next to each other. Upon arrival I was allocated rooms 710 and 718, how can I have my 5 year old staying so far from me? Absolutely disgusting service and these rooms don't come cheaply Secondly the heated pool was also turned off and the pool was not subject to maintenance and there was no warning either prior to or upon check in.
評鑑日期:2017年4月28日
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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太陽城卡薩蒂斯酒店
4.8
Veloshnee(來自南非)
情侶/夫妻
奢華房(兩床)
入住2晚(2017年3月)
可接受”
Not wat I expected.
評鑑日期:2017年3月22日
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
Show more
太陽城卡薩蒂斯酒店
9.2
超棒
Kathija(來自南非)
情侶/夫妻
Paraplegic客房
入住3晚(2017年2月)
Excellent”
Loved th security n cleanliness
評鑑日期:2017年2月20日
Thanks for staying with us. We appreciate your feedback!
回覆日期2018年3月7日
太陽城卡薩蒂斯酒店
6.4
滿意
Nicolas(來自南非)
情侶/夫妻
奢華房(兩床)
入住2晚(2017年2月)
NA”
NA
評鑑日期:2017年2月16日
Thanks for staying with us.
回覆日期2018年3月7日
太陽城卡薩蒂斯酒店
8.8
很讚
Gary(來自南非)
情侶/夫妻
奢華房(兩床)
入住2晚(2017年1月)
Great location, great value for money... service, almost there”
Sun City is unique. A curious mix of Butlin's and Las Vegas. It works though, and can be whatever you want it to be: golf holiday, relaxing by the pool, adventure and of course one of Africa's finest game reserves is next door. It also offers fine dining (alongside a plethora of fast food outlets in the main centre), but you have to track it down. South Africa is still learning customer service in the hospitality sector. Standards vary but Sun City is one of the best. To me it felt that the resort though, after a Rand 400 million revamp, is still unclear what its target market is. It is a great family destination, it is a relaxing pool holiday, it is a mass market slot machine and gambling destination (the main Casino feels more end of the pier seaside amusements in Blackpool than Monte Carlo) and of course it is a gateway to the Pilanesberg game reserve, where you will easily see elephant, rhino, hippo, lion. The resort attracts a mix of people from all backgrounds and it feels safe, which is a huge bonus for a South African destination. At the Cascades hotel, breakfast was good, but the management need to work out a way to avoid the queues. And, while this certainly does not affect me, for Islamic visitors (and there were quite a few), the hotel might like to ensure the bacon and sausages can not contaminate the other (very good) English breakfast choices. When putting scrambled egg or tomato onto the plate, it was impossible to stop the serving spoon touching the bacon. I was surprised to learn the the Sun City owners were also involved in Atlantis The Palm, Dubai, which I've visited many times. In fairness you can 'feel' the similarities but Sun City is a lot cheaper. Atlantis attracts wealthy holidaymakers from around the world, who expect the best. But of course there's no casino. And for me, the weather in Dubai is too hot for most of the year. South Africa really does have it beaten. Why more people from around the world fail to see the benefits o
評鑑日期:2017年1月30日
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
Show more
太陽城卡薩蒂斯酒店
9.6
超棒
Boniswa(來自南非)
家庭(未成年兒童隨行)
Paraplegic客房
入住1晚(2016年12月)
Excellent ”
The restaurant is not so convenient. We walked through the bushes to reach the dining facilities. Facilty staff had good attitude and facility very clean
評鑑日期:2016年12月25日
Thanks for staying with us. We appreciate your feedback!
回覆日期2018年3月7日
太陽城卡薩蒂斯酒店
8.4
很讚
Avril(來自南非)
團體旅遊
奢華房(兩床)
入住1晚(2016年4月)
Wonderful experience. I was upgraded to a suite as it was my birthday. They also added a fruit basket and Champagne. Awesome experience. The suite was spacious and comfortable”
The room was clean and comfortable. Truly memorable experience. Bathrooms were very clean and nice. Would much rather stay at the cascades than any other hotel in sun city.
評鑑日期:2016年12月14日
Thanks for staying with us. We appreciate your feedback!
回覆日期2018年3月7日
太陽城卡薩蒂斯酒店
2.4
Mick(來自南非)
商務旅客
奢華房(兩床)
入住3晚(2016年11月)
Not good”
Very over priced for what you get!
評鑑日期:2016年11月28日
Thanks for staying with us. We appreciate your feedback!
回覆日期2018年3月7日
太陽城卡薩蒂斯酒店
123
這家住宿人氣強強滾,手腳慢點就訂不到了!

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