Excellent hotel, lovely staff”

In room hot spring was wonderful. All the staff were extremely helpful, and made every effort to help us out. The restaurant staff were particularly brilliant and even sourced us some gluten free treats for breakfast. Room was super clean. Easy walk into town (though it requires going up and down a hill) where there are also plenty of restaurants. Lovely stay in this hotel

Very accommodating!”

The hotel staff was very generous for upgrading our stay to a grand corner suite with anteroom and complimentary bottle of wine, even though it was on a very short notice (the very afternoon of the check-in day)! Breakfast entrees were impressive and of exceptional quality—eggs of all styles, beef stewed in wine. It is close to all the key locales in the Beitou geothermal area, complete with the requisite hot springs (individual and public bathhouses) and swimming pool! We had a wonderful time there and would be very happy to be back at the next opportunity possible! Thank you Gaia!

One of the must visit hot springs resort”

First of all the staff is friendly and keen to assist. The facilities, including the outdoor hot springs, are beautifully designed. The mini library at the lobby is one of the Instagram attractions and make sure you take a photo here during the day. We chose to have our dinner here at the shabu shabu restaurant, it was delicious. Seafood and meat are fresh and the golden congee is one of the best I have had.

Feels just like home (but with onsen!)”

We stayed for 2 nights at the GAIA hotel. The stay is beyond our expectation. The room is very comfortable and spacious, with a private onsen in the bathroom. The quality of the onsen is superb, leaving my skin smooth and silky after using it. The breakfast offers a good variety of food, with generous portion of the main course. Special mention to the staff there-from concierge, reception to the onsen facilities, they demonstrated professional and helpful attitude as well as showing care to the guests. Minor issue for improvement: the staff can be less attentive to guests sometimes (e.g. when we were resting and enjoying at the library area in the lobby, they kept coming over and asking if we need anything like drinks, transport etc) , leaving the hotel guests with more personal time and space. Will definitely recommend this hotel in the future!

超棒”

The staff were very welcoming, the room was clean, and the spa was top notch. We dined at the Chinese restaurant on the second floor and were very impressed with the quality of the dishes and the selection of tea. Definitely a beautiful place to visit again next time!

Very good quality hotspring”

Big and relaxing room, a series of free new movies, the TV is of very good resolution. And the hotspring is as good as the ones in Japan. However, children under 12 cannot use the public hotspring (although my little gal already tried the same in Japan). The Chinese restaurant is of good review score but I have no chance to try as it was closed a bit early (no more new customer from 8:30pm) due to some maintenance work afterwards. Will come and try again.

최고의 숙소(best hotel)”

We stayed here the day before yesterday. It was best choice . Everythigs were perfect and staff were very kind. We were very moved. I regretted staying for only one day. If I have a chance, I really want to go there again. Thank you very much for giving us the best experience 감사합니다!谢谢。

Wonderful 5 stars resort and very friendly staffs”

The resort facility were very well equipped and maintained. Cleanliness is 100%. Hotel staffs are very polite and attentive. The hotel foods are fresh and high quality. We like to suggest to improve the landscape of outdoor onsen for male facility and provide a free rental bicycle to hotel guest to explore Beitou.

Good service”

The restaurant staff is very helpful, Miss Kiwi Ma. She helped us to entertain our one year old daughter so that we can catch some time to take our breakfast. Overall is a very good experience, first time travel with children.

A relaxing day at The Gaia”

Room was clean and well-equipped, especially the in-room hot spring bath. Staff was friendly and helpful. The service and food at the Chinese restaurant were really great and value for money. The public hot spring baths were also well equipped. The outdoor spa was a great surprise!

It was great.”

I took a good rest because the facilities are so clean and the staff are so kind. Thank you so much for checking the taxi to the airport and the terminal to go. I'll see you again.

Super nice experience at Gaia for a weekend break. ”

Maybe it’s not close to the metro. However, it takes only 15 minutes walk from the hotel to the metro and shops nearby. In fact, the location itself helps to provide guests a super quiet and peaceful environment for a relaxing stay. Staff are courteous and professional. They made guests feel most welcome with detailed information about the hotel and room facilities. Room is spacious, clean and well furnished. The in-room hot spring bath was an wonderful experience. I would highly recommend this hotel to someone who wants a weekend escape from busy city.

Great place to enjoy Beitou hot spring areas”

This hotel has a good location but have to go up steep stairs, short cut to hotel. If you do not mind walking up and down stairs, it is actually quiet enjoyable work out. The staffs are friendly and trying to be helpful and thoughful. I made a mistake booking Fenglin room with 4 person. First get into the room, we were surprised about the room size and only one bed. It wasn't meant for 4 but 2 to max 3 only. The staff were very helpful and understable for the situation. They put us into a bigger room with minimal extra charges. The room was much more confortable and suitable for 4 persons. We enjoyed the great place a lot because of the great people working there

Nice Hotel”

Nice hotel with perfect spring, but kind consider to set family suit if possible.

Nice hot springs ”

The outdoor hot springs is awesome. Staffs are helpful.

超棒”

Their staff was very attentive. Michelle who checked us in took pains to explain to us how to use the hot bath in our room and looked into every matter regarding our room. Their concierge staff was also very attentive and dropped us off by shuttle bus and gave us directions to where we wanted to go. They have the latest movie offerings which is free and so is the mini bar which is stocked with drinks and freshly made cakes daily. The breakfast is good too and even the Spa had the necessary swimming gear and caps to buy (reasonably priced) if you forgot to bring them! Definitely worth a second visit!

Greate experience”

I traveled with my mom. Staff is very helpful and friendly. Their service is beyond our expectation. In room hot spring is very nice.

Perfect Service”

Quiet place. good hotel for kids.

超棒”

One of the best hotels you can stay in Beitou. It's middle of nowhere but taxi is only 70 TWD or they can arrange a shuttle bus for you from the station. If you are going here to relieve stress and have some relaxation time then it's definitely a wonderful place. Budget for this hotel because it's worth every penny.

超棒”

Excellent customer service. Not cheap though but the service was definitely worth it. I'd definitely go back again.