They did NOT have the Booking which we made thru your Company and paid for
At arrival at Hotel we had to wait around for 1/2 hour while they tried to sort out the problem as they did not have our booking
The hotel was exception and the staff very good, situated in an awesome place and the bedroom view stunning, food was great.
The place is clean and tidy. The views are amazing, we enjoyed the breakfast. The professionalism in that dining area is amazing. The only issue was the reception, the younger lady bluntly told us she's busy before we could finish a sentence (we didn't know if we should seat and wait or leave) but the other more matured lady came over and rescued a rather awkward situation. From there all was great. We'll definitely recommend the place
The place is falling apart, smells of damp and feels dirty. The linen was old and tatty, the carpet dirty and stained.
There aircon did not work, nor did the TV remote and one light.
The "garden" room - has a small flower bed in front of it with more cigarette butts than plants.
I would never recommend to anyone.
This will be the last time we stay at Halyards - Room had a musty smell which caused allergies to flare up. Carpets were worn and looked dirty, ants in the bed and cold tap in the shower didn't work. Overall unpleasant stay.
Location/ Comfort/ Vibe
Staff, Food and setting
6.5 out of 10”
Spacious room, nice location
Overall was a good stay. Positives were the spacious room and good food.
Quite a few negatives. Bathrooms need work. WIFI was slow and kept disconnecting. Reception asking me to produce proof of payment and email this through to accounts, after I did tell them that the accommodation was already paid for via the site. The dish that I wanted to eat was finished.
Was fantastic and enjoyable especially the boats”
Rooms clean,food very nice, staff friendly and service was good
Pleasant with a few service issues.”
Situation, breakfast and aircontrolled bedroom
4 out of 10”
Large room, neat and the view
I would say below par for a hotel in this price range.
Had to firstly switch rooms because the television reception was poor and it was a small old tube television. The room I was then given - the shower doors were broken with the result that water leaked out. The bathroom was also in a poor state with moss/ fungus, etc all over. I did complain to them, after which they fixed the door and cleaned the bath room a little bit.
Stayed for three nights and breakfasts lacked variety and were altogether tasteless and uninspiring. Wifi is an added extra.
Pricy for the service and facilities offered.
6 out of 10”
Large room, clean, nice view
The hotel room was large, clean and opened up onto the river. Very nice view. Had a quick breakfast the next morning and cant really comment.
The negatives were that the gym is closed down - the hotel should remove this of their site as it was one of the reasons why I booked. Also WIFI is an added extra (in this day and age). Length paperwork to be completed on check-in (Why? When you already have all my details via the booking site)
Located on the canals, walking distance to town, central
Room could benefit from an upgrade but superb view over canals from balcony. Centrally situated. Food and bar good and staff friendly. Boat cruise on canal/river recommended.
nice and peaceful, ”
bed location food
very nice and relaxing peaceful enjoyable and nice to have attentive staff