Good hotel, recommended... Next will stay here again
The hotel was oke, unfortunately we experienced quite an unpleasant experience”
We stayed at this hotel quite a few times as the location of this hotel is near my parents' house. We found the hotel facilities, breakfast and cleanliness are good, therefore we always choose this hotel whenever visiting Surabaya. However, we experienced quite an unpleasant situation when we found out that the AC in our room was not working properly, we checked-in quite late at around 9 pm, then at around 10 pm we called the reception and asked to check the AC. The technician guy came and didn't give good solution (without apologizing as well), and it ended up we were upset as we asked to be moved to another room as we got to wake up early the next day.
Nice atmosphere, Fast WIFI, nice room with garden”
Input: needs to be cleaned in detail, there's still hairs after cleaning, staff needs to be aware of their body odour, towel smells, breakfast is below average, other than that all friendly staffs and nice hotel to stay