The hospitality & service in Villa Nero was utterly splendid. Personally I think it's worth the money, as breakfast & bicycles are included. The room was spacious and clean. The staff was so accommodating and friendly, they make you feel right at home.
Expensive for what it was and did not live up to expectations”
This was the most expensive hotels we stayed at in Indonesia and one of the worst.
We looked forward to this hotel but many things did not work well, the air con, the WiFi never got fixed for us, and most of the staff Seemed disinterested. In the context of the price this was just not good enough.
However the young lady on reception was the star and very helpful.
Not really worth for the price”
Not sure if it's how the hotels in Lombok or gili islands work, but I think all the places we stay are a little lack of maintenance.
Flies are everywhere with us when we had breakfast by the poolside, but it seems it's quite common in Lombok. Not much choices available for breakfast.
They don't provide some toiletries especially the dental kit which I consider to be ESSENTIAL. For the other two hotels I stayed( which is priced at half of the price for Nero), they provide all the essential things needed. Quite disappointed as we have to buy our own set.
We have leaking (and rusted) pipes in our bathroom. But is then fixed after informing the receptionist.
They do provide free bicycle which may be useful for many.
The only pros is on the attitude of staff, which feels very welcoming. And they really attend to all the needs required. Thumbs up to the staffs!
But I would highly recommend NOT staying at this hotel, because there are too many lacking parts.
King and Queen (and prince)”
they amazingly nice staff called us king and queen with their unique sense of balinese humor, but we sure felt like it. and our son was prince!
they made everything possible and cared a lot about our wellbeing without being obstrusive. Great spot a little away from the crazy crowd but not too far.
good food also.
It was such a lovely place on the island, perfectly hidden from the hustle and bustle but close in proximity to where everything was. The hotel was amazing, clean spacious and beautiful. The breakfast was lovely too.
Pleasant stay. Friendly staff. Location a bit off but 'free' bicycles made up for it. Room is getting old and needs some refurbishment.
Superb service and overall hotel design”
Staff service is exceptional. Food is awesome and the rooms are spacious and clean. Highly recommended. Tho u need to cycle to go to Main Street