Easy to find, around 10mins from train station to hotel. Near the river so noisy. Staff are nice .
I went to Zermatt to escape the heat wave. Unlucky for my family and I, the room was prone to mosquitos thanks the to small backyard. We spend a lot of time trying to kill some before sleeping. It was easy to tell that is a common problem as there was murder evidence all over(even some footprints on the roof). To make the problem worse, the aircon was not working. I reported 6 times the problem, but staff was not committed and limited to tell me to close the window(of course I did the necessary since the first time on arrival). It became very offensive the 4th I reported the problem and the reception promised to send someone immediately; I waited for an hour and no one arrived.
In summary, a good night sleep was not possible and staff showed disdain and no honest interest(with the exception of one guy that was very sorry during checkout).
Other than not providing a good night sleep, the hotel is very fresh and chic. Food was good too.
Absolutely stunning hotel !”
One of the best hotels I've stayed in, the reception area is gorgeous, the room super stylish with the most comfortable bed, the sauna area really big with so multiple saunas to choose from, the staff were super helpful and we so friendly and went out of their way to make my birthday a wonderful experience. The rooms are also perfectly quiet so we slept amazingly well after skiing all day. The location is perfect as there is a ski left across the road or a bus close by to go to the ski lifts at the other end of Zermatt. Everything about this hotel was perfect. One if the best places i have ever stayed. I'll be back!
Perfect place to stay in zermatt. ”
All the staff were so friendly and jolly , we had the pleasure to meet one of the owners, she was very nice and very accomodating. She made sure our stay is utmost comfortable. The food in their restaurant are all good. They have a small menu card but you can be sure that all ingredients are fresh. They also offer a nightly set menu which is thr value for your money. They charge a flat rate of 50chf for a 5 course meal. You cant find anything in this price in switzerland and more so in Zermatt. Their wellness area is huge and so relaxing. They offer a wide range of options from wet to dry sauna, huge indoor pool a noce and cozy outdoor jacuzzi. They even offer snacks in the wellness area as well as robes towels and slippers. The hotel is located near 2 mountain lifts, gournergrat bahn and sunnerga bahn. It also a 5 min walk to the main trainstation. The hotel is not located in the center of the town which gives it a more subtle peaceful atmoshere.
Hotel mixed up my booking with normal room but managed to change back to junior suite, the service was nice.
nice hotel with ok location, staff a friendly but not very attentive. A bit old decoration but clean overall. good location, close to rail station.
cozy room, nice atmosphere, good service
Superb facilities and great location”
Spa Facilities and location
First trip to Zermatt, needs to be experienced, but everything is cringingly expensive. Makes skiing in France look like cheap. Quality is good, but not that good. The Alpenhof is a lovely hotel, great facilities, staff are very pleasant but not that effective. Take nothing for granted.
Great Swiss Getaway Hotel”
Spa was great - exceeded all expectations - several different areas - could actually just go to the hotel to enjoy the spa and ignore the mountains!! Service was great. Views from room marvelous. Location of hotel is near to main street and with easy walking distance to the town.
Honestly - all great - no weaknesses
Great hotel. Nice staff. Easily accessible location. Rooms clean. Not massive, but decent size. Spa facilities were great- lots of rooms with lots of different options - highly recommended hotel based on the spa alone. Near to Gorngergrat railway for access to mountains/slopes. Perfect Swiss hotel with great local feel. Breakfast great and dinners in evening looked lovely. Nice bar area with good atmosphere.