Very good
From 130 reviewsSee what guests said
7.5
Zhangjiajie Da Cheng Shanshui Hotel
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Superior King Bed
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Interior view
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Interior view
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Kid’s club
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Location
Excellent
8.1
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  • Free Wi-Fi in all rooms

  • Air conditioning

  • Currency exchange

  • Daily housekeeping

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Room choices
7.5
Very good
Room comfort & quality
Deluxe Twin Bed
...
  • Nature view
  • 45 m²/484 ft²
  • 2 single beds
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Superior King Bed
...
  • Nature view
  • 36 m²/388 ft²
  • 1 king bed
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Deluxe Suite with Double Bed
...
  • 66 m²/710 ft²
  • Shower
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Superior Twin Bed
...
  • Nature view
  • 40 m²/431 ft²
  • 2 semi double beds
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Superior Twin Room
...
  • 36 m²/388 ft²
  • Shower
  • 2 single beds
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Superior Double Room
...
  • 36 m²/388 ft²
  • Shower
  • 1 super king bed
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Deluxe Suite with Twin Bed
...
  • 62 m²/667 ft²
  • Shower
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Real reviews from real guests

Agoda Reviews (130)Booking.com Reviews (33)
7.5
Very good
Filter by guest type:
Cleanliness7.6
Facilities6.8
Location8.1
Room comfort and quality7.5
Service7.3
Value for money7.6
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Superior Twin Bed
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Showing 111 verified guest comments
12345
2.0
Valentyna from Qatar
Solo traveler
Superior King Bed
Stayed 1 night in January 2018
A horrible hotel!”
I got there on the 28th of January. It was the coldest night in my life! Imagine, I paid the money, arrived from the flight, and they told me - the aircon is broken and it is freezing! I asked for the heater - they refused! So, I paid money and came there to freeze????? It was aweful! I was very afraid I get sick, I was sleeping in bed in all my clothes and could hardly survive till morning. In the morning the breakfast was horrible - everything was cold, no English signs. When I asked the staff to call a taxi for me - they couldn't even do it. Is it a 5 star hotel???? Horrible experience! No service at all! Only one guy who was the bell man called the taxi for me from the personal account - he was very kind. Even hostels gave me heater - and this was the worst hotel in my life!
Reviewed February 07, 2018
6.0
Anonymous
Couple
Superior King Bed
Stayed 1 night in October 2017
Unpleasant Stay”
We were given a smoking room even though we requested a non-smoking room at booking. The room was filled with strong smoke odor that also "polluted" our clothes in the luggage bags. Quite unpleasant! Breakfast was good with varieties though.
Reviewed November 08, 2017
8.0
Felicia from Indonesia
Family with teens
Superior Twin Bed
Stayed 3 nights in November 2016
Strategic location”
Location is near Tianmen Mountain cable car. Room is very big.
Reviewed November 30, 2016
5.2
Cindy from United States
Solo traveler
Superior Twin Bed
Stayed 2 nights in November 2016
Staff not accommodating”
Please google everything you need to know before you arrive and Screensaver questions or locations in Google translation. No one spoke English so I had to use my data to communicate with hotel staff. *****The hotel was freezeing cold also in November. ***No Heat****
Reviewed November 24, 2016
10.0
Sam from Indonesia
Couple
Superior Twin Bed
Stayed 1 night in October 2016
Very helpful front office manager assistant”
Pro: front office manager assistant helped me to book taxi. Got show ticket. Got tour guide. He also gave me wechat number if there is any trouble on the way. No cons
Reviewed October 30, 2016
9.6
MOHSIN from United Kingdom
Solo traveler
Superior King Bed
Stayed 2 nights in October 2016
Huge hotel ideally suited for your trip up Tianmen Mountain ”
Probably the largest building in Zhangjiajie, only a couple of miles from the airport, and about a 10 min walk to the cable car station. Very clean hotel I couldn't really fault it. My only negative would be no one speaks English, and it's best to take a English/Chinese translation device with you. Check in and check out are no hassle tho.
Reviewed October 25, 2016
8.4
Eow from Malaysia
Couple
Superior King Bed
Stayed 3 nights in September 2016
.....”
Good variety with breakfast choices. As good as any international hotel chains and cheaper
Reviewed September 29, 2016
6.8
CHRIS from New Zealand
Couple
Superior King Bed
Stayed 3 nights in September 2016
Okay”
Hotel was close to Airport and Cable car but staff were not the greatest. It may have been worse if no one spoke any English but we did find one that spoke a little. Room was great and spacious but people were able to just smoke anywhere they pleased.
Reviewed September 20, 2016
8.0
Thomas from United States
Solo traveler
Superior King Bed
Stayed 1 night in September 2016
Functional for short stay”
The check in process was very long. The staff appeared not to know what to do. It took her a long time to look up my reservation, even though I had a copy of the confirmation.
Reviewed September 10, 2016
9.2
phillip from Australia
Couple
Superior King Bed
Stayed 2 nights in August 2016
Good location”
Good location and close to everything, tour company in lobby which helped and as few have mentioned mattresses are firm but I still slept well
Reviewed August 30, 2016
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