ZTG Resort Thousand-Island Lake Hangzhou

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Very good
From 15 reviewsSee what guests said
7.7
ZTG Resort Thousand-Island Lake Hangzhou
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Deluxe Lake View A District
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Location
Very good
7.5
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  • Airport transfer

  • Free Wi-Fi in all rooms

  • Sauna

  • Steamroom

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Room choices
Executive Lake View A Distrct
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  • Lake view
  • 38 m²/409 ft²
  • 2 single beds or 1 double b...
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Deluxe Lake View A District
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  • Lake view
  • 38 m²/409 ft²
  • 2 single beds or 1 double b...
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Agoda Reviews (15)
7.7
Very good
From 15 reviews
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Cleanliness8.5
Location7.5
Room comfort and quality7.2
Service8.7
Value for money7.3
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Showing 15 verified guest comments
3.7
Nicholas from United Kingdom
Family with young children
Deluxe Lake View A District
Stayed 2 nights in April 2011
Very disappointing - awful 'service', vile rooms”
Location is the only good thing
very disappointing. after reading good reviews, i expected something else. when we got there, they had got our booking completely wrong. after 30 mins, they did upgrade us for free to the suite room, but the room was just horrible. it has this dusty, dirty feel - our 3 year old got dirty hands and feet just wandering around the room! there was not *one* plant in the suite room or bedroom. the window could shake if you touched it. there was a weird floor level window with no lock, so we had to block it up. the staff speak no english at all. the location itself is ok, because it is right on the lake. but being in china, there is still always mist there, even on sunny or more clear days. there is no water in the swimming pool. there are no non-smoking areas of the restaurant so you have to go out unless you want to sit in a smokey room. qian dao lake could be nice, but definitely do not stay in this hotel where the staff are completely clueless.
Reviewed April 27, 2011
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5.7
Dominic from United Kingdom
Couple
Deluxe Lake View A District
Stayed 4 nights in April 2011
Middle of nowhere - prison”
Best room ever stayed in, very friendly staff
We travelled from Shanghai to Hangzhou by rail. We then found that to get to this hotel it would cost us about 700RMB in a taxi. We wandered around asking various people what it would cost and if they knew about any easier way to get there. After a couple of hours of getting messed about we paid for the taxi. Got there at about 11pm and was majorly impressed by the place. Wi-Fi in the lobby and the room was amazing. When we woke up, we realised we were in the middle of nowhere and the hotel was like a prison. Their English was extremely limited so to ask anyone anything just caused confusion. We said that we wanted to go to monkey island and they told us to be at the reception for 8am the next day and that it would cost us about 200RMB. We got there bright and early but they just looked at us confused when we tried to explain we were there for the monkey island trip. They tried to get us to hire a boat and we were about to waste another day. As it's in the middle of nowhere, you're forced to eat in the restaurant, which is overpriced and pretty poor. I'm ok paying out the nose for great food but when it's nothing different than what you spend 10x less for... it's annoying. The menus are translated completely wrong as well. Chicken meant Egg and Bacon meant 1 small piece of bacon fat! In the end we got out and asked for a taxi to anywhere out of the place as we were going insane in this Prison. We were taken to a place where you go on tours to the thousand islands (monkey island, bird island etc) which was exactly what we wanted the other day! Randomly some rich Chinese group took us on their boat for free as we are two foreigners (blonde and ginger) so we must have been pets to them but we weren't complaining as they bought us ice cream, dinner and it was a great bunch of fun! Monkey island was absoluetly amazing... definitely the best island to visit. You get off of the boat and you're surrounded by monkeys jumping about and eating peanuts that you throw
Reviewed April 23, 2011
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6.7
Lay from Singapore
Group
Stayed 1 night in March 2011
Great hotel facilities and service”
Friendliness of service staff, good breakfast served hot and delicious.
Stay should have been a lake view rather than a garden which was a bit disappointing. Like the fresh air.
Reviewed March 20, 2011
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8.7
Wen from United States
Couple
Deluxe Lake View A District
Stayed 3 nights in January 2011
Great Hotel, Beautiful lake views.”
---
this hotel is the only building on the warm island, great views,we are very lucky, the day of arrival, luxury lake view upgrade to executive lake view , the third day, to upgrade to executive suite lakeview.....overall highly recommended
Reviewed February 24, 2011
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9.3
Liu from China
Couple
Deluxe Lake View A District
Stayed 1 night in January 2011
An impressive warm treatment from this hotel”
Very friendly service
Some facilities are not open yet
my stay at this hotel with my girl friend was amazing. first of all, the environment of this hotel is perfect,it is just on a island where in a middle of the lake. second, the hotel staff are very very professional and friendly. this professionalism you don't find many places outside of five star hotels of beijing and shanghai. surely recommend for couples and family go for staying for some days off, enjoying few days away from crazy busy city life.
Reviewed January 05, 2011
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7.3
Zhao
Family with teens
Deluxe Lake View A District
Stayed 2 nights in April 2013
静逸的美景,贴心的服务。”
服务,人性化和酒店园林建设
Reviewed May 08, 2013
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5.7
yi from China
Family with young children
Deluxe Lake View A District
Stayed 4 nights in April 2013
有点金玉其外”
客服耐心切实地帮助客人解决问题
有点金玉其外,外观不错、毛巾也很新,但花园的环境卫生有待提高、豪华湖景房的卫生间台面及门口地面有霉变、房间内地板鼓包严重,等等这些使得我们入住当天感觉很失望,整体的环境与湖边度假应有的舒适度有差距,如果不是附近游客自驾游的话出入不方便。值得推介的是前台的客服经理,耐心又体贴,非常职业。同时建议agoda负责人分别尝试一下艺龙与agoda的客户电话&点评输入的差距。
Reviewed May 06, 2013
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8.0
bingshu from China
Family with teens
Deluxe Lake View A District
Stayed 3 nights in February 2013
酒店的管理还需提高”
早餐很好,酒店内晚上点餐菜品种少。
入住酒店需要加床,在网站已经付了加床费元,到达酒店后,出示订单,也加了床,但第二天,晚餐后,告知,还要交3天的加床费,拿订单到前台交涉,给他看订单写的费用清单,确认后,回到房间,结果又接到管理部门的电话,说是我们没有交加床费,再次到前台给他看订单费用,第三次确认我们交了,说是你们网站没给他们钱,搞错了。三次被叫到前台询问,感觉很不舒服。 出现的问题,是这个酒店的前台,看不懂英文的订单,还是你们网站收取我们的钱,没有付给他们?酒店回答说,是你们没有付给他们酒店。
Reviewed February 27, 2013
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9.0
QIAN from China
Couple
Executive Lake View A Distrct
Stayed 1 night in October 2012
适合全家度假”
风景一流
非常私密的一家酒店,车停在停车场,人坐电动车经栈桥上岛。整座岛绿荫环绕、鸟语花香,太美了。服务很热情。房型除普通标间,也有别墅区域,几家人出游可以考虑。行政双人房的落地窗直接看到千岛湖大桥、小岛、酒店沙滩等等,让人顿觉神清气爽。可是冷气太厉害了,洗澡冷来,睡觉要盖厚被子,孕妇都感冒了。国庆期间价格昂贵,建议平时去。
Reviewed October 06, 2012
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6.7
xu from China
Family with young children
Deluxe Lake View A District
Stayed 1 night in May 2012
风景不错,但比较重口味的”
有浮桥,有电瓶车,大多数的服务人员都比较亲切
到的时候有蒙蒙细雨,一辆电瓶车已经坐满,准备上另一辆空着的,可驾驶员反复告诉我们他在等客人,不可以坐他的车。我们告诉他,天又在下雨,我们还有一个两岁的小宝宝,麻烦他再叫一辆车来等人,先送我们去大堂,我们已经到了,我们也是客人呀。可他反复告诉我们抱歉,不可以。所以第一印象十分不好。 登记的时候,服务生告诉我们,从中国网站定的时候都包含早餐的,像我们定的agoda是不包的,另购的话一个人98元。 房间里有异味,等带着孩子去一楼有用的时候,整个一楼都有味道。 外面风景不错,问了服务生沙滩在哪里,那位小姐十分周到的把我们带到了沙滩,比较感动。
Reviewed June 07, 2012
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8.0
Xu from China
Couple
Executive Lake View A Distrct
Stayed 1 night in January 2012
环境优美服务到位~”
湖景美,餐厅味道不错
1.有些小难找,但是湖景非常美~酒店的设施也很新~ 2.泳池温度适宜,而且人少~ 3.中餐厅的鱼头值得推荐~
Reviewed February 09, 2012
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10.0
CHEN from China
Couple
Stayed 6 nights in December 2011
服务一流”
环境优雅
很幸运能选择这家酒店,工作人员体贴、热情;环境安静、温馨,都给我美好的回忆。每天早晨和爱人携手走过整洁的步道,看微风轻拂过湖面,听鸟儿欢快的鸣叫;黄昏时分坐在湖边长椅上静看夕阳西下,感叹自己在人世间的起起落落,希望不远的某一天是和妈妈一起来这里看湖光山色。有一个小建议,如果咖啡能及时补充,床单及时整理更换,那么这次旅行就更完美了。
Reviewed January 11, 2012
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8.7
frizzle from China
Family with young children
Stayed 2 nights in October 2011
环境一流,软服务还有提升得空间”
酒店位置很有优势,远离闹市区,观景不错
预订的是大床房,结果到了酒店变成了二张单人床,不知道是雅高达的显示有误还是酒店的资料没有更新,最后交涉一番,酒店很爽快的将床拼接在一起成为大床房。。。有点小遗憾。环境不错,正好在岛上,所以,左右房间都是湖景房,唯一不爽的是有一个房间外面的绿化太过于浓密,把湖景给档鸟。。。还是换房后得以解决。另外,酒店的餐饮还是要表演一番的,无论是口感、分量还是价格,不比外面差,建议大家不用出去找鱼头吃了,酒店的真不错。不过,所谓的千岛湖野生虾米个人觉得口感不是很好,外面的也一样,口感也一般。
Reviewed November 28, 2011
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9.0
binbing from China
Family with young children
Deluxe Lake View A District
Stayed 1 night in October 2011
不错的湖景”
湖景好
订的豪华湖景房,开始前台给了一个2楼的房间,发现视野不好,主要是被窗前的书遮挡了。要求换房间后,前台给了我们一个4楼的房间,湖景很好。建议入住时选择朝西的房间,朝东的房间景色要逊色不少。酒店设施新,服务员态度好,因为是生日,酒店还送了水果和一张由工作人员签名的贺卡,感觉很温暖。温水游泳池设施一般但水温合适,边上有儿童泳池女儿很喜欢。露天泳池太冷没下水,不过看样子也很一般。有儿童游乐场,但是玩具不多,面积较小。但这些都不影响我们对这个酒店的美好印象。是一家性价比很高的酒店。
Reviewed October 17, 2011
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9.3
JIN from China
Group
Stayed 1 night in August 2011
环境优美、温馨的服务”
房间大、风景美、静谧的岛上环境
温馨岛的确是休闲度假的好地方。岛上除了鸟鸣虫叫,几乎没有什么嘈杂声。住的是C区的高级湖景房,房间大、从窗户望出去就是美丽的湖面和远处的小岛。酒店的每个服务员都微笑待客,热情服务,一举一动都很为客人着想。 在岛上散步、钓鱼、看日出日落非常惬意。个人感觉可以不去千岛湖的景点,就在温馨岛休息最好。 缺点有以下两个: 1.房间内没有剃须刀。后来服务员说只有一些豪华房、行政房配,其他房间客人需要可以打电话向酒店要。 2.早餐品种少,新鲜度不高,感觉和酒店的其他服务不是同一个水准。 总体还是非常满意的,还会再和家人来度假。
Reviewed September 01, 2011
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