About Agoda
See The World For Less
Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Agoda Platform-to-Business (P2B) Complaint Handling Annual Report (EEA)
For the period: 1 January 2023 to 31 December 2023.
Complaints received in the EEA: 14,539 from 3,231,276 partners.
Complaints received were related to the following areas:
- 59% receiving/charging payment.
- 21% payment system logic.
- 17% property inquiry/update request.
- 2% system issues/bug related.
- 1% property content related.
We resolved 100% of the complaints in 2023, of which:
- 50% of the cases were resolved within 3 days.
- 25% of the cases were resolved within 4-7 days.
- 25% of the cases required 7 days or more for resolution.
From January 2023 to date, no mediation cases have been filed by any partner in the EEA.
7,000
Employees
39
Languages on Agoda.com
24/7
When Agoda customer support is available
2007
Year acquired by Booking Holdings [NASDAQ: BKNG]
40M+
Real traveler reviews
200+
Countries/territories with accommodation
4.5M
Hotels and homes worldwide
27
Markets with Agoda offices
2005
Year founded
about us...
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Some big moments
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