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About Agoda

See The World For Less

Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support.   Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 8,000 staff in 25 markets, dedicated to leveraging best-in-class technology to make travel even easier.

Agoda in numbers

8,000

Employees

39

Languages on Agoda.com

24/7

When Agoda customer support is available

2007

Year acquired by Booking Holdings [NASDAQ: BKNG]

40M+

Real traveler reviews

200+

Countries/territories with accommodation

4.5M

Hotels and homes worldwide

25

Markets with Agoda offices

2005

Year founded

A bit more
about us...
Is Agoda legit?

We’ve been doing what we do since 2005

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Where is Agoda based?

We’re truly global, based in 25 markets around the world

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Who are the Agodans?

Meet our talented team

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Can I have an Agoda career?

Discover how to join our team

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What exactly does Agoda offer?

Hotels, villas, flights, and more—at affordable prices

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Who are the Agoda founders?

Created for travelers, by travelers

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What does ‘Agoda’ mean? And what is an Agoji?

Learn about our
branding

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Does Agoda support the environment and local communities?

Sustainability

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Some big moments
in our journey

Early 2000s
Robert Rosenstein and Michael Kenny start talking about how they can work together.
2002
Robert invests in Michael’s travel start-up and the two entrepreneurs form a partnership.
2005
Agoda.com launches in Singapore with 7,000 hotels in Asia and 33,000 worldwide.
2007
Agoda is acquired by Booking Holdings [NASDAQ: BKNG], then known as Priceline Group [NASDAQ: PCLN].
2010
Michael Kenny retires, Robert Rosenstein becomes CEO.
2012
Agoda inventory passes 200,000 hotels.
2014
Qlika, an Israeli start-up, is acquired by Booking Holdings and merged with Agoda.
2017
Agoda surpasses a major milestone in daily bookings, allowing the company to rapidly experiment and innovate.
2018
John Brown, who joined Agoda in 2012 as CPO, is appointed CEO.
2019
Agoda Flights launches
2019
Agoda launches an updated brand identity.
2020
Agoda launches new products in response to the pandemic’s impact on travel: ASQ pages for Asian cities, Go Local and Go Local Tonight for domestic stays, Easy Cancel, and Hygiene Plus.
2021
Agoda inventory reaches 2.9M hotels and homes in 56,000 cities worldwide, with a website and app in 38 languages, and customer care in 16 languages.
2022
Omri Morgenshtern becomes CEO. John Brown becomes Chairman.

Agoda Platform-to-Business (P2B) Complaint Handling Annual Report (EEA)

For the period: 1 January 2025 to 31 December 2025.

Complaints received in the EEA: 61,909 from 5,681,653 partners.

Complaints received were related to the following areas:
  • 42.3% payment charges, methods, and inquiries.
  • 27.5% property content, status, and general inquiries.
  • 12.4% rates, availability, parity, and connectivity issues.
  • 11.1% booking rates and general booking inquiries.
  • 6.7% rate programs, promotions, and growth features.

We resolved 100% of the complaints in 2025, of which:
  • 89.3% of the cases were resolved within 3 days.
  • 7.7% of the cases were resolved within 4-7 days.
  • 3.0% of the cases required 7 days or more for resolution.

From January 2025 to date, no mediation cases have been filed by any partner in the EEA.