About Agoda

See The World For Less

Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of 4.5M hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.

Visitor Numbers

In accordance with Agoda.com obligations under the EU’s Digital Services Act (“DSA”), we estimate that the average monthly recipients* of the Agoda.com service in the European Union from 1 February 2024 up to and including 31 July 2024, is well below 45 million.

This is only an estimate and is based on the data available to Agoda.com at this time, and the limited guidance in the DSA. This estimate is required to be published under the DSA and should not be used for any other purpose. The methodologies used to estimate average monthly recipients as defined in the DSA require significant judgement and design inputs, are subject to data and other limitations, and inherently are subject to statistical variances and uncertainties. This estimate may be revised upwards or downwards as Agoda.com refines its approach and in response to the publication of methodology by the European Commission.

Please refer to the website for metrics we consider relevant to Agoda.com’s business.

* ‘recipient of service’ is defined under the DSA to mean “any natural or legal person who uses an intermediary service, in particular for the purposes of seeking information and making it accessible”. This requires counting users to whom information was displayed by the Agoda.com service, even if that user did not make a transaction.

Agoda Platform-to-Business (P2B) Complaint Handling Annual Report (EEA)

For the period: 1 January 2023 to 31 December 2023.

Complaints received in the EEA: 14,539 from 3,231,276 partners.

Complaints received were related to the following areas:

• 59% receiving/charging payment.
• 21% payment system logic.
• 17% property inquiry/update request.
• 2% system issues/bug related.
• 1% property content related.

• 50% of the cases were resolved within 3 days.
• 25% of the cases were resolved within 4-7 days.
• 25% of the cases required 7 days or more for resolution.