アゴダ®について
もっとおトクに世界を旅しよう
アゴダ®について アゴダでは、世界中600万軒以上のホテルやバケーションレンタルに加え、航空券やアクティビティなどの様々な旅行商品をお得な料金でご提供しています。アゴダのウェブサイト Agoda.com およびモバイルアプリが39ヶ国語でご利用いただける他、カスタマーサポートは年中無休・24時間体制でご対応しています。 Booking Holdings（NasDaq BKNG）傘下の企業であるアゴダは、アジアの本社を中心に世界27ヶ所の拠点で7,000名以上のスタッフによって運営されており、日々、業界屈指のテクノロジーを駆使して、より便利な旅行予約サービスの開発・提供に尽力しています。
数字で見るアゴダ
25
Markets with Agoda offices
2007
Booking Holdings [NASDAQ: BKNG]傘下に入った年
年中無休
アゴダカスタマーサポートの営業時間
39
Agoda.comで利用可能な言語数
6,900
社員数
40M+
Real traveler reviews
200+
Countries/territories with accommodation
4.5M
Hotels and homes worldwide
2005
Year founded
アゴダのことを
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アゴダの
歴史
Early 2000s
Robert Rosenstein and Michael Kenny start talking about how they can work together.
2002
Robert invests in Michael’s travel start-up and the two entrepreneurs form a partnership.
2005
Agoda.com launches in Singapore with 7,000 hotels in Asia and 33,000 worldwide.
2007
Agoda is acquired by Booking Holdings [NASDAQ: BKNG], then known as Priceline Group [NASDAQ: PCLN].
2010
Michael Kenny retires, Robert Rosenstein becomes CEO.
2012
Agoda inventory passes 200,000 hotels.
2014
Qlika, an Israeli start-up, is acquired by Booking Holdings and merged with Agoda.
2017
Agoda surpasses a major milestone in daily bookings, allowing the company to rapidly experiment and innovate.
2018
John Brown, who joined Agoda in 2012 as CPO, is appointed CEO.
2019
Agoda Flights launches
2019
Agoda launches an updated brand identity.
2020
Agoda launches new products in response to the pandemic’s impact on travel: ASQ pages for Asian cities, Go Local and Go Local Tonight for domestic stays, Easy Cancel, and Hygiene Plus.
2021
Agoda inventory reaches 2.9M hotels and homes in 56,000 cities worldwide, with a website and app in 38 languages, and customer care in 16 languages.
2022
Omri Morgenshtern becomes CEO. John Brown becomes Chairman.
アゴダ®のプラットフォーム提供事業者（P2B）としてのクレーム対応年間レポート（EEA管轄内）
For the period: 1 January 2025 to 31 December 2025.
Complaints received in the EEA: 61,909 from 5,681,653 partners.
Complaints received were related to the following areas:
We resolved 100% of the complaints in 2025, of which:
From January 2025 to date, no mediation cases have been filed by any partner in the EEA.
Complaints received in the EEA: 61,909 from 5,681,653 partners.
Complaints received were related to the following areas:
- 42.3% payment charges, methods, and inquiries.
- 27.5% property content, status, and general inquiries.
- 12.4% rates, availability, parity, and connectivity issues.
- 11.1% booking rates and general booking inquiries.
- 6.7% rate programs, promotions, and growth features.
We resolved 100% of the complaints in 2025, of which:
- 89.3% of the cases were resolved within 3 days.
- 7.7% of the cases were resolved within 4-7 days.
- 3.0% of the cases required 7 days or more for resolution.
From January 2025 to date, no mediation cases have been filed by any partner in the EEA.