์•„๊ณ ๋‹ค ์†Œ๊ฐœ

์•Œ๋œฐํ•œ ์—ฌํ–‰์˜ ์ •์„

์•„๊ณ ๋‹ค๋Š” ์ „ ์„ธ๊ณ„ 600๋งŒ์—ฌ ๊ฐœ์˜ ํ˜ธํ…”๊ณผ ํœด๊ฐ€์šฉ ์ˆ™์†Œ๋กœ ๊ตฌ์„ฑ๋œ ๊ธ€๋กœ๋ฒŒ ๋„คํŠธ์›Œํฌ๋ฅผ ํ†ตํ•ด ๋ชจ๋“  ์ด๊ฐ€ ์–ด๋””๋“ ์ง€ ํ•ฉ๋ฆฌ์ ์ธ ์ƒํ’ˆ์œผ๋กœ ์—ฌํ–‰ํ•  ์ˆ˜ ์žˆ๋„๋ก ์ง€์›ํ•˜๋ฉฐ, ์ด๋ฅผ ์œ„ํ•œ ํ•ญ๊ณต๊ถŒ ๋ฐ ์•กํ‹ฐ๋น„ํ‹ฐ ๋˜ํ•œ ์ค€๋น„๋˜์–ด ์žˆ์Šต๋‹ˆ๋‹ค. Agoda.com ๋ฐ ์•„๊ณ ๋‹ค ๋ชจ๋ฐ”์ผ ์•ฑ์€ 39๊ฐœ ์–ธ์–ด๋กœ ์ด์šฉ ๊ฐ€๋Šฅํ•˜๋ฉฐ ์—ฐ์ค‘๋ฌดํœด 24์‹œ๊ฐ„ ๊ณ ๊ฐ์„ผํ„ฐ๊ฐ€ ์ œ๊ณต๋ฉ๋‹ˆ๋‹ค. Booking Holdings Inc. (Nasdaq: BKNG)์— ์†ํ•ด ์žˆ๋Š” ์•„๊ณ ๋‹ค๋Š” ์‹ฑ๊ฐ€ํฌ๋ฅด ๋ณธ์‚ฌ๋ฅผ ์ค‘์‹ฌ์œผ๋กœ ์ „ ์„ธ๊ณ„ 27๊ฐœ ๊ตญ๊ฐ€ ๋ฐ ์ง€์—ญ์—์„œ, ์‰ฝ๊ณ  ๊ฐ„ํŽธํ•œ ์—ฌํ–‰์„ ์œ„ํ•ด ์ตœ์ƒ์˜ ํ…Œํฌ๋†€๋กœ์ง€์™€ ํ•จ๊ป˜ ํ—Œ์‹ ํ•˜๋Š” 7,000๋ช… ์ด์ƒ์˜ ์ง์›์ด ํ•จ๊ป˜ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.

์ˆซ์ž๋กœ ๋ณด๋Š” ์•„๊ณ ๋‹ค

8,000

Employees

39

Languages on Agoda.com

24/7

When Agoda customer support is available

2007

Year acquired by Booking Holdings [NASDAQ: BKNG]

40M+

Real traveler reviews

200+

Countries/territories with accommodation

4.5M

Hotels and homes worldwide

25

Markets with Agoda offices

2005

Year founded

์•„๊ณ ๋‹ค
์ž์„ธํžˆ ์•Œ์•„๋ณด๊ธฐ
์•„๊ณ ๋‹ค๋Š” ํ•ฉ๋ฒ•์ ์ธ ํšŒ์‚ฌ์ธ๊ฐ€์š”?

2005๋…„๋ถ€ํ„ฐ ์ด์–ด์ง„ ์—ฌํ–‰ ์‚ฌ์—…

๋” ๋ณด๊ธฐ
์•„๊ณ ๋‹ค๋Š” ์–ด๋Š ์ง€์—ญ์— ์œ„์น˜ํ•˜๋‚˜์š”?

Weโ€™re truly global, based in 25 markets around the world

๋” ๋ณด๊ธฐ
'์•„๊ณ ๋‹จ(Agodan)'์ด๋ž€ ๋ˆ„๊ตฌ๋ฅผ ์˜๋ฏธํ•˜๋‚˜์š”?

์žฌ๋Šฅ ์žˆ๋Š” ์•„๊ณ ๋‹ค์˜ ์ง์› ์†Œ๊ฐœ

๋” ๋ณด๊ธฐ
์•„๊ณ ๋‹ค์—์„œ ์ปค๋ฆฌ์–ด๋ฅผ ์Œ“๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค

์•„๊ณ ๋‹ค ์ง€์› ๋ฐฉ๋ฒ•์„ ํ™•์ธํ•˜์„ธ์š”

๋” ๋ณด๊ธฐ
What exactly does Agoda offer?

ํ˜ธํ…”, ๋นŒ๋ผ, ํ•ญ๊ณต๊ถŒ ๋“ฑ์„ ํ•ฉ๋ฆฌ์ ์ธ ์š”๊ธˆ์œผ๋กœ ์ œ๊ณตํ•ฉ๋‹ˆ๋‹ค

๋” ๋ณด๊ธฐ
์•„๊ณ ๋‹ค์˜ ์ฐฝ๋ฆฝ์ž๋Š” ๋ˆ„๊ตฌ์ธ๊ฐ€์š”?

์—ฌํ–‰๊ฐ์„ ์œ„ํ•œ, ์—ฌํ–‰๊ฐ์— ์˜ํ•œ

๋” ๋ณด๊ธฐ
'์•„๊ณ ๋‹ค(Agoda)'๋ž€ ๋ฌด์Šจ ๋œป์ธ๊ฐ€์š”?<br>'์•„๊ณ ์ง€(Agoji)๋ž€ ๋ฌด์—‡์ธ๊ฐ€์š”?

์•„๊ณ ๋‹ค ๋ธŒ๋žœ๋”ฉ์— ๋Œ€ํ•ด
ํ™•์ธํ•ด ๋ณด์„ธ์š”

๋” ๋ณด๊ธฐ
์•„๊ณ ๋‹ค๋Š” ํ™˜๊ฒฝ๊ณผ ์ง€์—ญ ์‚ฌํšŒ๋ฅผ ์ง€์›ํ•˜๋‚˜์š”?

Sustainability

๋” ๋ณด๊ธฐ

์•„๊ณ ๋‹ค
์—ฐํ˜

Early 2000s
Robert Rosenstein and Michael Kenny start talking about how they can work together.
2002
Robert invests in Michaelโ€™s travel start-up and the two entrepreneurs form a partnership.
2005
Agoda.com launches in Singapore with 7,000 hotels in Asia and 33,000 worldwide.
2007
Agoda is acquired by Booking Holdings [NASDAQ: BKNG], then known as Priceline Group [NASDAQ: PCLN].
2010
Michael Kenny retires, Robert Rosenstein becomes CEO.
2012
Agoda inventory passes 200,000 hotels.
2014
Qlika, an Israeli start-up, is acquired by Booking Holdings and merged with Agoda.
2017
Agoda surpasses a major milestone in daily bookings, allowing the company to rapidly experiment and innovate.
2018
John Brown, who joined Agoda in 2012 as CPO, is appointed CEO.
2019
Agoda Flights launches
2019
Agoda launches an updated brand identity.
2020
Agoda launches new products in response to the pandemicโ€™s impact on travel: ASQ pages for Asian cities, Go Local and Go Local Tonight for domestic stays, Easy Cancel, and Hygiene Plus.
2021
Agoda inventory reaches 2.9M hotels and homes in 56,000 cities worldwide, with a website and app in 38 languages, and customer care in 16 languages.
2022
Omri Morgenshtern becomes CEO. John Brown becomes Chairman.

์•„๊ณ ๋‹ค ํ”Œ๋žซํผ-๋น„์ฆˆ๋‹ˆ์Šค(P2B) ๋ถˆ๋งŒ ์ฒ˜๋ฆฌ ์—ฐ๋ก€ ๋ณด๊ณ ์„œ(์œ ๋Ÿฝ ๊ฒฝ์ œ ์ง€์—ญ(EEA) ๊ตญ๊ฐ€)

For the period: 1 January 2025 to 31 December 2025.

Complaints received in the EEA: 61,909 from 5,681,653 partners.

Complaints received were related to the following areas:
  • 42.3% payment charges, methods, and inquiries.
  • 27.5% property content, status, and general inquiries.
  • 12.4% rates, availability, parity, and connectivity issues.
  • 11.1% booking rates and general booking inquiries.
  • 6.7% rate programs, promotions, and growth features.

We resolved 100% of the complaints in 2025, of which:
  • 89.3% of the cases were resolved within 3 days.
  • 7.7% of the cases were resolved within 4-7 days.
  • 3.0% of the cases required 7 days or more for resolution.

From January 2025 to date, no mediation cases have been filed by any partner in the EEA.