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About Agoda

See The World For Less

Agoda is an online travel platform that brings high-value and rewarding travel experiences to people all over the world through the Agoda app and Agoda website. Our mission is to empower everyone to be a traveler by offering affordable deals on hotels, flights, activities, and more, with an Agoda booking experience that is hassle-free from start to finish. Since the Agoda company was founded in 2005, we’ve made searching and booking travel as easy and stress-free as it should be. Agoda is now considered one of Asia’s leading travel-tech companies with millions of registered customers supported by a truly diverse team of more than 6,700 people in 31 markets and Agoda customer service available 24/7.

Visitor Numbers

In accordance with Agoda.com obligations under the EU’s Digital Services Act (DSA), we estimate that the average monthly recipients* of the Agoda.com service in the European Union from 1 February 2023 up to and including 31 July2023, is well below 45 million.

This is only an estimate and is based on the data available to Agoda.com at this time, and the limited guidance in the DSA. This estimate is required to be published under the DSA and should not be used for any other purpose. The methodologies used to estimate average monthly recipients as defined in the DSA require significant judgement and design inputs, are subject to data and other limitations, and inherently are subject to statistical variances and uncertainties. This estimate may be revised upwards or downwards as Agoda.com refines its approach and in response to the publication of methodology by the European Commission.

Please refer to the website for metrics we consider relevant to Agoda.com’s business.

* ‘recipient of service’ is defined under the DSA to mean “any natural or legal person who uses an intermediary service, in particular for the purposes of seeking information and making it accessible”. This requires counting users to whom information was displayed by the Agoda.com service, even if that user did not make a transaction.

Agoda Platform-to-Business (P2B) Complaint Handling Annual Report (EEA)

For the period: 1 January 2022 to 31 December 2022.

Complaints received in the EEA: 1,514 from 209,944 partners.

Complaints received were related to the following areas:

  • 45% booking rate/price related.
  • 42% payment related.
  • 11% system issues/bug related.
  • 2% property status/content related.

We resolved 100% of the complaints in 2022, of which:

  • 68% of the cases were resolved within 3 days.
  • 20% of the cases were resolved within 4-7 days.
  • 12% of the cases required 7 days or more for resolution.


From January 2022 to date, no mediation cases have been filed by any partner in the EEA.

Agoda in numbers

6,900

Employees

4M

Hotels and homes worldwide

26

Markets with Agoda offices

26

Markets with Agoda offices

4M

Hotels and homes worldwide

6,900

Employees

200+

Countries/territories with accommodation

24/7

When Agoda customer support is available

2007

Year acquired by Booking Holdings [NASDAQ: BKNG]

39

Languages on Agoda.com

A bit more
about us...
Is Agoda legit?

We’ve been doing what we do since 2005

Read more
Where is Agoda based?

We’re truly global, based in 31 markets around the world

Read more
Who are the Agodans?

Meet our talented team

Read more
Can I have an Agoda career?

Discover how to join our team

Read more
What exactly does Agoda offer?

Hotels, villas, flights, and more—at affordable prices

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Who are the Agoda founders?

Created for travelers, by travelers

Read more
What does ‘Agoda’ mean? And what is an Agoji?

Learn about our
branding

Read more
Does Agoda support the environment and local communities?

CSR and Sustainability

Read more

Some big moments
in our journey

Early 2000s
Robert Rosenstein and Michael Kenny start talking about how they can work together.
2002
Robert invests in Michael’s travel start-up and the two entrepreneurs form a partnership.
2005
Agoda.com launches in Singapore with 7,000 hotels in Asia and 33,000 worldwide.
2007
Agoda is acquired by Booking Holdings [NASDAQ: BKNG], then known as Priceline Group [NASDAQ: PCLN].
2010
Michael Kenny retires, Robert Rosenstein becomes CEO.
2012
Agoda inventory passes 200,000 hotels.
2014
Qlika, an Israeli start-up, is acquired by Booking Holdings and merged with Agoda.
2017
Agoda surpasses a major milestone in daily bookings, allowing the company to rapidly experiment and innovate.
2018
John Brown, who joined Agoda in 2012 as CPO, is appointed CEO.
2019
Agoda Flights launches
2019
Agoda launches an updated brand identity.
2020
Agoda launches new products in response to the pandemic’s impact on travel: ASQ pages for Asian cities, Go Local and Go Local Tonight for domestic stays, Easy Cancel, and Hygiene Plus.
2021
Agoda inventory reaches 2.9M hotels and homes in 56,000 cities worldwide, with a website and app in 38 languages, and customer care in 16 languages.
2022
Omri Morgenshtern becomes CEO. John Brown becomes Chairman.
2019
Agoda ra mắt bộ nhận diện thương hiệu mới
Early 2000s
Robert Rosenstein và Michael Kenny bắt đầu thảo luận về việc hợp tác chung với nhau.
2002
Robert đầu tư vào công ty khởi nghiệp du lịch của Michael và hai người trở thành đối tác.
2005
Agoda.com ra mắt ở Singapore với 7.000 khách sạn tại châu Á và 33.000 khách sạn trên toàn cầu.
2021
Quỹ phòng của Agoda đạt đến 2,9 triệu khách sạn và nhà tại 56.000 thành phố trên khắp thế giới, với trang web và ứng dụng được hỗ trợ 38 ngôn ngữ cùng bộ phận chăm sóc khách hàng hỗ trợ 16 ngôn ngữ.
2017
Agoda vượt qua cột mốc quan trọng về lượng đặt phòng hàng ngày, cho phép công ty nhanh chóng thử nghiệm và đổi mới.
2012
Quỹ phòng của Agoda vượt qua 200.000 khách sạn.
2022
Omri Morgenshtern nhận chức Giám đốc điều hành và John Brown nhận vị trí Chủ tịch.
2020
Agoda ra mắt các sản phẩm mới nhằm ứng phó với tác động của đại dịch đối với hoạt động du lịch: trang ASQ dành cho các thành phố châu Á, Go Local và Go Local Tonight cho các cơ sở lưu trú trong nước, Hủy dễ dàng và Hygiene Plus.
2019
Agoda Flights được ra mắt
2014
Qlika, một công ty khởi nghiệp của Israel, được Booking Holdings mua lại và sáp nhập với Agoda.
2010
Michael Kenny nghỉ hưu và Robert Rosenstein trở thành CEO.
2007
Agoda được Booking Holdings [NASDAQ: BKNG] mua lại, sau đó được gọi là Priceline Group [NASDAQ: PCLN].
2018
John Brown, thành viên gia nhập Agoda vào năm 2012 với tư cách là CPO được bổ nhiệm làm CEO.